McLean Funeral Directors Receives National Recognition for Commitment to Excellence, Outstanding Community Outreach during NFDA National Convention in Charlotte, NC
Gastonia / Belmont / Lancaster – McLean Funeral Directors has been honored by the National Funeral Directors Association (NFDA) with the 2012 Pursuit of Excellence Award. Only 164 firms from around the world received this prestigious recognition, placing McLean Funeral Directors among an elite group of funeral service providers. Pursuit of Excellence Award recipients raise the bar on funeral service excellence by adhering to the highest ethical and professional standards and providing unsurpassed service to families and communities.
To earn an NFDA Pursuit of Excellence Award, a participating funeral home must meet or exceed business standards set forth by the program and demonstrate proficiency in key areas of funeral service, such as compliance with state and federal regulations; providing ongoing education and professional development opportunities for staff; offering outstanding programs and resources to bereaved families; maintaining an active level of involvement within the community; participating and actively serving in the funeral service profession; and promoting funeral home services through a variety of marketing, advertising and public relations programs. Participants are also required to adhere to a Pledge of Ethical Practices.
McLean Funeral Directors voluntary participation in the Pursuit of Excellence Award program reflects a clear determination to exceed the expectations of those they serve,” said NFDA Chief Executive Officer Christine Pepper, CAE. "This prestigious recognition assures families of the high-quality, compassionate service they will receive the moment they walk through the funeral home’s front door"
"Our mission statement helps define us. It states that year after year, McLean Funeral Directors will be regarded as the benchmark in funeral service and recognized as the premier provider in our noble profession" says William J. "Billy" McLean, III, president of the company. "Our family and staff strive to live and work by the Golden Rule. We treat others the same way we’d like to be treated if the roles were reversed”. McLean also said “The reason we are a Pursuit of Excellence Award Recipient is because that’s what we feel our client families deserve in their time of need. The families we serve are the ultimate recipients of this award".
NFDA is the world’s leading and largest funeral service association, serving 18,500 individual members who represent nearly 10,000 funeral homes in the United States and 43 countries around the world. NFDA is the trusted leader, beacon for ethics and the strongest advocate for the profession. NFDA is the association of choice because it offers funeral professionals comprehensive educational resources, tools to manage successful businesses, guidance to become pillars in their communities and the expertise to foster future generations of funeral professionals. NFDA is headquartered in Brookfield, Wis., and has an office in Washington, D.C. For more information, visit www.nfda.org.